FermWorks Services and Support

 We are there for you every step of the way.

3-steps to increased efficiency

We work with you to specify initial requirements.

We install and get you started with FermWorks in just one or two days.

We give hands-on training tuned for your site.

  

"Having a common data platform saves time and money by avoiding the overhead of integrating different data sources and training on different systems." 
Senior Process Dev. Scientist
large west coast biotech company

 

 

 

 

Gain Dedicated Support, Training, and Customization Services

Jova Solutions stands firmly behind FermWorks with support and customization services. Support can range from answering basic questions about use or configuration of elements within FermWorks, through help in creating effective recipes for process control, to customization services for integration of hardware and software systems.
Through our customizations services, we help develop plug-ins for software control strategies. We also create new data displays that best reflect the particular processes under control. FermWorks already supports many industry standard controllers, but for organizations with "unsupported" hardware, our customization services provide complete integration services. Hardware and software tools are integrated into a single FermWorks system, with a time frame of days and considerably less effort than any other system.

We offer training that is custom-tailored to the needs and use of each customer. Training can be for FermWorks administrators, covering all features and techniques as well as system maintenance requirements, and also for daily operators of FermWorks, explaining how to quickly complete their tasks.

Benefit from the distinct advantages of FermWorks Customization, Support and Training Services.

 

Support Services

FermWorks Support Advantage
  • Technical support
  • Quick response to your feedback and support requests
  • Operator and administrator training
  • Periodic upgrades

 

FermWorks Customization
  • Integrate new instrument drivers
  • Benefit from our experience with sensors and data acquisition devices
  • Rely on our instrument communications and control expertise
  • Expand your system to include advanced signal or image analysis
  • Add analysis, calculations and reporting
  • Integrate control algorithms
  • Implement custom-tailored data displays
  • Unify FermWorks with your enterprise systems